Free refund policy generator
A clear return and refund policy builds trust and cuts support emails. Set your return window and copy the result into your store.
Your policy
Refund policy Last updated November 13, 2026 We want you to love what you buy from Our store. If something is not right, you can return it within 30 days of delivery. Returns To be eligible, the item must be unused, in its original packaging and with proof of purchase. To start a return, email our support email with your order number. We will send you instructions and the return address. Items sent back without first asking us will not be accepted. Damaged or wrong items Please check your order when it arrives. If an item is damaged, defective or wrong, email us within 7 days with photos and we will make it right at no cost to you. Items we cannot take back Personalised items, gift cards, perishable goods and items on final sale cannot be returned. Refunds Once we receive and inspect your return, we will email you. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few more days to show it. Exchanges The fastest way to swap an item is to return the one you have and place a new order. Questions Write to our support email. We answer within two business days.
Questions and answers
How long should my return window be?
30 days is the most common. Longer windows can lift conversion, shorter ones lower return costs.
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