Terms of service

These terms of service ("terms") are the agreement between you and RivalSonar for using RivalSonar, the ecommerce competitor research service at rivalsonar.com, including the website, the logged-in product, the Chrome extension, data exports, emails and support. RivalSonar is operated from India. In these terms, "RivalSonar", "we" and "us" mean the operator of RivalSonar. "You" means the person using RivalSonar and, if you use it on behalf of a company or other organisation, that organisation as well.

By creating an account or using RivalSonar, you agree to these terms and to our privacy policy, refund policy and cookie policy. If you do not agree, please do not use RivalSonar.

Who can use RivalSonar

You must be at least 18 years old and able to enter into a binding contract. RivalSonar is built for business use, such as running or advertising an online store, product research, marketing, agency work and market analysis. If you accept these terms for an organisation, you confirm that you have the authority to bind it.

You may not use RivalSonar if we have previously closed your account for breaking these terms, or if the law forbids you from using it.

Accounts and workspaces

You need an account for most features. Give us accurate information and keep it up to date. Keep your password safe and do not share it. You are responsible for activity under your account, so tell us straight away at [email protected] if you think someone else has used it.

Every account comes with a workspace, and you can invite others to join it. Plans, credits and tracking slots belong to the workspace. The workspace owner decides who joins and what role each member has (owner, admin, member or viewer), and is responsible for the workspace's use of RivalSonar, including payments and the people they invite.

Plans, credits and slots

Our pricing page shows the current plans and what each one includes, such as monthly credits, tracking slots and seats.

Credits

Each plan gives the workspace a number of credits every month. You spend credits as you use RivalSonar. As of the date of these terms:

• a search costs 1 credit per result row
• opening a store, product or ad costs 2 credits, and reopening it within 24 hours is free
• an export costs 1 credit per row
• a store analysis in the Chrome extension costs 2 credits

Current costs are listed on the pricing page. We may change what actions cost, and we will tell you in advance of any change that increases costs.

Monthly credits do not roll over. Credits left at the end of a month expire when the next month's credits arrive.

Credit packs

You can buy credit packs on top of your plan. Pack credits expire 12 months after you buy them. Credits, from a plan or a pack, have no cash value, cannot be transferred to another workspace and are not refundable once spent, as our refund policy explains.

Tracking slots

The sales tracker and ad tracker use tracking slots, not credits. Each plan includes a number of slots. You free a slot by stopping tracking.

Free plan

There is a free plan with monthly credits and no card required. We may change what the free plan includes, and we may limit or end free access that is being abused.

Billing and renewal

Paid plans are billed in advance, monthly or annually, as you choose at checkout. Credit packs are one-off purchases. Prices are shown in US dollars, and in Indian rupees for customers in India. We take payments through Razorpay in India and through PayPal elsewhere.

Your subscription renews automatically at the end of each billing period, at the current price for your plan, until you cancel. We charge the payment method you used, or ask you to approve the payment where your bank or the payment provider requires it. In India, recurring payments follow the Reserve Bank of India's rules, so you may receive a notice before each renewal charge.

If you upgrade during a billing period, the new plan starts at once and we charge the prorated difference for the rest of the period. If you downgrade, the change takes effect at your next renewal.

If a payment fails, we will email you and may try again. If we still cannot collect payment, we may move the workspace to the free plan.

Taxes

Prices may be subject to tax. For customers in India, we charge GST as the law requires. If you buy from outside India, you are responsible for any VAT, sales tax or similar tax that your country charges on the purchase, unless the law requires us to collect it, in which case we show it at checkout. Add your billing name, address and any GST or VAT number in your billing settings so that they appear on your invoices.

Price changes

We may change our prices. If a change affects your subscription, we will email you at least 30 days before the renewal at which the new price applies. If you do not want to pay the new price, cancel before that renewal. A price change never affects a period you have already paid for or a credit pack you have already bought.

Cancellation and refunds

You can cancel at any time in your billing settings. Cancelling stops the next renewal. Your plan stays active until the end of the period you have paid for, and then the workspace moves to the free plan. Unused credit packs stay usable until they expire. Refunds are covered by our refund policy.

Acceptable use

You agree not to:

• scrape, crawl or bulk extract data from RivalSonar, or get around credit costs, whether by hand, with scripts or with other automated tools
• get around plan limits, credits, slots, rate limits or other controls, or open extra accounts to do so
• resell, sublicense or publish RivalSonar data, or use it to build or improve a competing dataset or product
• use RivalSonar data to harass, threaten or defame a store, its owner or anyone else
• copy other stores' trademarks, product photos, ad videos or text in a way that infringes their rights. RivalSonar shows you what others do, it does not give you the right to copy it
• attack, probe or overload RivalSonar, for example by sending excessive requests, bypassing bot checks or introducing malware
• copy, reverse engineer or decompile any part of RivalSonar or the Chrome extension, except where the law allows it
• share logins, or let more people use a workspace than the seats you pay for
• use RivalSonar to break the law, to infringe anyone's rights or in a way that could harm RivalSonar, our users or the stores and platforms we cover

Data, estimates and accuracy

RivalSonar combines public data with estimates. Public data, such as a store's products, prices, theme, apps and pixels, and ads from public ad libraries, comes from what stores and platforms publish. Estimates, such as a store's visits, orders, revenue and an ad's spend, come from our models and can be wrong, sometimes by a wide margin for an individual store. We label these figures as estimates and explain how we make them.

Store and ad data can be late, incomplete or wrong, and stores and platforms can change what they publish without notice. While our crawler fills the real database, parts of the site run on generated sample data, and sample stores use .example domains. We work hard to keep RivalSonar accurate, but we do not guarantee that any data is complete, accurate or up to date, so check important figures before you rely on them. The AI score on ads is generated automatically and is a guide, not a prediction of results.

RivalSonar is not investment, financial, legal or tax advice. Do not base an investment or major business decision on RivalSonar data alone.

Your licence to use RivalSonar

As long as you follow these terms, we give you a limited, non-exclusive and non-transferable licence to use RivalSonar during your subscription, and to use the data you view or export for your internal business purposes. You may keep using exports you made while your plan was active for those purposes after it ends, subject to these terms.

You may share insights and small extracts with your colleagues, clients and advisers, and quote small amounts of data in reports, presentations and articles, as long as you name RivalSonar as the source and the extract could not reasonably replace access to RivalSonar.

Shopify, Meta, TikTok and other trademarks

Shopify is a trademark of Shopify Inc. Meta, Facebook and Instagram are trademarks of Meta Platforms, Inc. TikTok is a trademark of ByteDance Ltd. Pinterest, Snapchat, Wix, Squarespace, BigCommerce, Webflow, Google and Chrome are trademarks of their owners. RivalSonar is independent and is not affiliated with, endorsed by or sponsored by any of them. Store names, logos, product photos and ad creatives belong to their owners, and we show them only to identify and describe stores, products and ads.

Our intellectual property

RivalSonar, including its software, design, text, compilations of data, estimates, name and logo, belongs to us or our licensors and is protected by intellectual property laws, including copyright and database rights. These terms do not give you any rights in it beyond the licence above.

Your content and feedback

You keep ownership of what you put into RivalSonar, such as collections, notes and saved searches. You allow us to host, process and display it only as needed to run RivalSonar for you, and you are responsible for having the rights to it.

If you send us ideas or feedback, we may use them without any obligation to you.

Third-party services

RivalSonar relies on services run by others, including Cloudflare, Google, Razorpay and PayPal, and on data that stores and ad platforms publish. Their own terms apply to your use of those services, and we are not responsible for them.

Availability and changes to RivalSonar

We aim to keep RivalSonar fast and available, but we do not promise any level of uptime unless we have agreed to one in a signed agreement. We may pause the service for maintenance, for security or for reasons outside our control.

We keep improving RivalSonar, so features change over time. Features marked beta, such as the Chrome extension and the AI score, may change, be delayed or be withdrawn. If we remove a major feature that is part of your paid plan, we will tell you in advance.

Suspension and termination

We may suspend or close an account or workspace if you break these terms, do not pay, create a security or legal risk, or if the law requires it. Where it is reasonable, we will tell you first and give you a chance to fix the problem. In serious cases, such as attacks, fraud or bulk extraction, we may act at once. If we close an account because you broke these terms, fees already paid and unused credits are not refunded.

You can stop using RivalSonar at any time and delete your account in your settings. Please export anything you need first. When an account or workspace is closed, your licence ends, any remaining credits are lost and we delete its data as our privacy policy describes. If we ever decide to stop offering RivalSonar, we will give you at least 30 days' notice and refund the unused part of any prepaid period and any unused credit packs.

Parts of these terms that by their nature should continue after termination, such as payment obligations, the rules on exports you keep, disclaimers, limitation of liability, indemnity and governing law, stay in force.

Disclaimers

To the fullest extent the law allows, RivalSonar is provided "as is" and "as available". We give no warranties beyond those stated in these terms, including any implied warranties of merchantability, fitness for a particular purpose, accuracy or non-infringement. We do not promise that RivalSonar will be uninterrupted or free of errors, or that it will meet your specific needs.

Limitation of liability

To the fullest extent the law allows:

• we are not liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, business, goodwill or data, even if we were told they were possible
• our total liability for all claims relating to RivalSonar or these terms is limited to the fees you paid us for RivalSonar in the 12 months before the claim

Nothing in these terms limits liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot be limited by law.

Indemnity

You will defend and indemnify RivalSonar against claims, losses and costs, including reasonable legal fees, that arise from your breach of these terms, from your use of RivalSonar data, including copying that infringes someone else's rights, or from content you submit. We will tell you promptly about any such claim, and you may not settle a claim that affects us without our consent.

Changes to these terms

We may update these terms. For material changes, we will give you at least 30 days' notice by email or in the product before they take effect. Other changes take effect when we post them, and the date at the top always shows the current version. If you keep using RivalSonar after a change takes effect, you accept the updated terms. If you do not agree, stop using RivalSonar and cancel your subscription before the change takes effect.

Governing law and disputes

These terms, and any dispute about them or about RivalSonar, are governed by the laws of India, and the courts in India have exclusive jurisdiction. Before starting formal proceedings, please contact us at [email protected] so that we can try to resolve the dispute informally. If you are a consumer, you keep any protection that the law of the country where you live gives you and that cannot be excluded by contract.

General

These terms, together with the policies they mention and any order form you sign with us, are the whole agreement between you and RivalSonar about the service. If a signed agreement conflicts with these terms, the signed agreement wins. If any part of these terms cannot be enforced, the rest stays in force. If we do not enforce a right straight away, we have not given it up. You may not transfer your rights under these terms without our consent, but we may transfer ours to a business that takes over RivalSonar. We are not responsible for delays or failures caused by events outside our reasonable control. We send notices to the email address on your account, and you can send notices to [email protected].

Contact

Questions about these terms? Email [email protected].