Hide your store from RivalSonar

RivalSonar helps businesses research online stores. If you own a store and do not want it to appear on RivalSonar, you can ask us to hide it. This page explains what we show, where it comes from and how removal works. Use the form on this page, or email [email protected] with the subject line "Data removal".

What we show about a store

For each store, RivalSonar may show:

• the store name, web address, platform and country
• its theme, detected apps, tracking pixels and ad networks
• its products, prices, best sellers and new products
• ads from public ad libraries that link to the store, with their start dates and, where the platform publishes it, reach
• our estimates of its traffic, orders and revenue, and of its ads' spend
• similar stores

Traffic, orders, revenue and spend figures are our own modelled estimates. They are not taken from your store, your analytics or your payment provider, and they can differ a lot from your real numbers.

Where it comes from

Everything comes from public sources: your public storefront pages, your public sitemap, your public product feeds, public ad libraries and public traffic rankings. These are the same pages and files any visitor or search engine can see.

We never log into stores, never access admin areas or private apps, and never bypass bot protection or other access controls.

We hold no shopper personal data

RivalSonar does not collect or hold personal data about your customers. We have no access to your orders, customer names, addresses, email addresses or payment details, and we do not try to obtain them. Our sales estimates are modelled from traffic and catalogue changes, not from any customer records.

How to hide your store

1. Fill in the request form on this page with your store's web address and your contact email.
2. Verify that you control the store, using one of the methods below.
3. We hide your store within 7 days and confirm by email when it is done.

What hiding means

Once your store is hidden, it no longer appears in RivalSonar search results, store profiles, product and ad listings linked to it, the store analyzer or the Chrome extension, and users can no longer track it. It stays hidden when we refresh our data.

Ads you run stay visible in the public ad libraries of Meta, TikTok, Pinterest and Snapchat, because those are run by the platforms, not by us.

How we verify requests

To stop people hiding stores they do not own, we check that you control the store before we act. You can show this in any of these ways:

• send the request from an email address at the store's own domain
• reply to a message we send to the contact email published on your store
• place a short code we give you on your store, for example in a page or in the theme

We use the information you send only to handle your request and to keep a record of it.

Corrections

If something we show is wrong, for example the wrong platform, theme or country, tell us through the same form and we will check it. We cannot change our estimates to match figures you send us, because they come from the same model for every store, but we can look into clear errors.

What we cannot recall

We cannot recall exports or screenshots that users made before your store was hidden. Our terms of service forbid using RivalSonar data to harass anyone or to infringe a store's rights.

It is free

There is no charge for any request on this page, and you do not need a RivalSonar account to make one.

Your other rights

If you are an individual and your personal data appears in our service, for example because your store is named after you, you also have the rights described in our privacy policy, including the right to object and to complain to a data protection authority, or to approach the Data Protection Board of India after using our grievance process.