Refund policy

This policy explains when we refund payments for RivalSonar plans and credit packs and how to ask for a refund. It forms part of our terms of service.

Free plan

RivalSonar has a free plan with monthly credits and no card required. You are never charged for the free plan, so there is nothing to refund.

Refund of your first plan charge

If RivalSonar is not right for you, ask for a refund within 7 days of your first charge for a paid plan and we will refund that charge in full. This applies to monthly and annual plans, to the first charge in a workspace and to any upgrade charge made within those 7 days. When we refund a first charge, the paid plan ends and the workspace moves to the free plan, and any plan credits left from that charge are removed.

We may decline repeated refund requests from someone who keeps subscribing and asking for refunds.

Credits and credit packs

Credits have no cash value. Once a credit has been spent, on a search, an opened store, product or ad, an export or an extension analysis, it is not refundable.

A credit pack can be refunded in full if you ask within 7 days of buying it and you have not used any credits from it. Once you have spent credits from a pack, the pack is not refundable, in whole or in part.

Pack credits expire 12 months after purchase. Credits that expire unused are not refunded. Monthly plan credits do not roll over and are not refunded when a month ends.

Renewals

Paid plans renew automatically at the end of each monthly or annual period. We do not refund renewal charges or give partial refunds for unused time or unused credits in a period, except where the law requires it. If you no longer need RivalSonar, cancel before your next renewal date.

Cancelling

You can cancel at any time in your billing settings. Cancelling stops the next renewal. You keep full access to your paid plan until the end of the period you have already paid for, and then the workspace moves to the free plan. Credit packs you have already bought stay usable until they expire. There is no cancellation fee.

Upgrades and downgrades

If you upgrade during a billing period, the new plan starts at once and we charge the prorated difference for the rest of the period. If you downgrade, the change takes effect at your next renewal and you keep your current plan until then. A downgrade does not lead to a refund for the current period.

Billing mistakes

If we charged you twice, charged the wrong amount or charged you after you cancelled, tell us. Once we confirm the mistake, we refund the amount charged in error in full.

How to ask for a refund

Email [email protected] from the email address on your RivalSonar account, with the subject line "Refund". Include:

• the name of your workspace
• the invoice number of the charge
• the reason, if you would like to share it (it helps us improve and does not affect the decision)

We reply by email and confirm when the refund has been issued.

How refunds are paid

We send refunds to your original payment method through the same provider, Razorpay for payments made in India and PayPal for payments made elsewhere. We cannot send a refund to a different card, account or person. Refunds usually reach you within 5 to 10 business days, depending on your bank or card issuer.

Refunds are made in the currency you paid in. If your bank converted the currency, the amount you see may differ slightly because of exchange rates or bank fees, which are outside our control. A refund includes any tax we charged on the refunded amount.

Chargebacks and disputes

Please contact us before you open a chargeback or payment dispute, because we can usually fix a billing problem faster than a bank can. If you do open one, we may pause paid features and credits in the workspace while it is reviewed, and we will share the relevant billing records with the payment provider. If the dispute is decided in your favour, the workspace moves to the free plan.

Signed agreements

If you have a signed agreement or order form with us, its payment and refund terms apply instead of this policy where they differ.

Your legal rights

This policy does not limit any refund rights you have under the law that cannot be excluded by contract.

Contact

Questions about a charge? Email [email protected].